Privacy policy

 

Privacy Policy

Effective Date: 1st October 2024
Reviewed: 24th April 2025

1. Who We Are

Business Name: Phones From Home 
Owner: Wayne Stringer
Address: 2 Ashton Hall Drive, Boston, Lincolnshire, UK
Phone: 07882 164 602
Email: sales@phonesfromhome.co.uk
Website: www.phonesfromhome.co.uk

Phones From Home is committed to protecting your personal information and respecting your privacy.

2. What Information We Collect

We may collect and process the following personal information:

  • Contact Details – Your name, address, phone number, and email address

  • Transaction Information – Products or services you’ve purchased or sold

  • Device Information – Details about your phone or device (e.g., model, condition)

  • Marketing Preferences – Your consent to receive promotional material

  • Social Media or Online Data – If you interact with us via Facebook, Instagram, TikTok, or through our website

3. How We Collect Your Information

We collect your personal information when:

  • You make a purchase or sell a device to us

  • You contact us directly via phone, email, website, or social media

  • You engage with our marketing (e.g., TikTok Pixel or website cookies)

4. Why We Collect Your Data

We use your information for the following purposes:

  • To process and fulfil your order or sale

  • To manage product warranties and returns

  • To prevent fraud and support crime detection

  • To send marketing communications (if you’ve opted in)

  • To provide after-sales service and repairs

5. Our Legal Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on include:

  • Consent – You have given clear permission for us to process your data for a specific purpose

  • Contract – Processing is necessary for a contract you have with us

  • Legal Obligation – We are legally required to retain certain records (e.g., for tax)

  • Legitimate Interests – We may process data for our legitimate business interests unless those interests are overridden by your rights

You can withdraw your consent at any time by contacting: sales@phonesfromhome.co.uk

6. Data Sharing

We do not sell your data.
We may share your data with trusted service providers where necessary, including:

  • Repair Technicians – Only where required to fulfil warranty or repair work

  • IT or Marketing Platforms – Such as TikTok (via Pixel) to help deliver relevant ads

  • Legal or Regulatory Authorities – When required by law

We ensure all third parties process your data securely and lawfully.

7. How We Store Your Information

Your information is stored securely:

  • On our encrypted business hard drives

  • In password-protected inboxes and cloud systems (e.g., our website, email, and social platforms)

We retain your data for six (6) years from the date of your last transaction, in line with the Consumer Contracts Regulations. After that, it will be securely deleted or anonymised.

8. Used Device Purchases

If you sell a device to us:

  • We ask that you complete a factory reset before the handover

  • We also carry out data cleansing and device wiping as standard before reselling

  • If we identify personal data on a device, it is securely erased within reasonable bounds

9. Your Data Protection Rights

You have the right to:

  • Access – Request a copy of the personal data we hold

  • Rectification – Ask us to correct inaccurate or incomplete data

  • Erasure – Ask us to delete your data in certain circumstances

  • Restrict Processing – Ask us to pause processing if you’re concerned about accuracy or usage

  • Object to Processing – Object where processing is based on legitimate interests

  • Data Portability – Ask us to transfer your data to another service provider

We will respond within one month of receiving a request. To exercise your rights, contact sales@phonesfromhome.co.uk.

10. Cookies & Online Tracking

We use cookies and tracking tools, including the TikTok Pixel, to:

  • Understand browsing behaviour

  • Improve our advertising performance

  • Personalise your experience on our site

You can control cookies through your browser settings. Some ad blockers may prevent data collection by these tools.

11. How to Complain

If you’re unhappy with how we handle your data, please contact us first at:
sales@phonesfromhome.co.uk

You can also lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Details:
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk