Privacy policy

 

Privacy Policy

Business Name: Phones From Home
Owner: Wayne Stringer
Address: 2 Ashton Hall Drive, Boston, PE21 7TG
Phone Number: 07882 164 602
Email: sales@phonesfromhome.co.uk
Effective Date: 01/12/2024

1. The Information We Collect

We currently collect and process the following types of information:

  • Personal identifiers, contacts, and characteristics (e.g., name and contact details).

  • Details of the product(s) you have purchased.

2. How We Obtain and Use Your Information

Most of the personal information we process is provided directly by you for the following purposes:

  • Managing your statutory rights, including maintaining details of the condition of your purchase for potential future disputes.

  • Direct and indirect marketing.

  • Crime prevention and detection.

Lawful Bases for Processing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your information are:

  • (a) Consent – You can withdraw consent at any time by contacting sales@phonesfromhome.co.uk.

  • (b) Contractual Obligation – To fulfill our obligations under a contract.

  • (c) Legal Obligation – To comply with legal requirements.

  • (d) Vital Interests – To protect your or another person’s vital interests.

  • (e) Service Delivery – To deliver our services to you.

  • (f) Legitimate Interests – To pursue our legitimate business interests.

3. How We Use Your Information

We use your information to:

  • Fulfill the purposes stated above.

  • Share details with specific businesses related to your transaction, such as repair services. For instance, if repairs are needed, the handset owner's name and contact details may be shared to facilitate the repair.

4. How We Store Your Information

Your information is securely stored on our business hard drive, the inbox of our website (www.phonesfromhome.co.uk), or other contact tools such as social media.

We retain your name, purchase details, and contact information for six years in compliance with Consumer Contract Regulations. After this period, your data will be securely deleted. The retention period begins from the date of your last transaction.

5. Purchases of Second-Hand Equipment

If you sell a device to Phones From Home, you are expected to complete a factory reset before the transaction. We will comprehensively check devices to ensure personal details are cleared, within reasonable limits, before reselling.

6. Your Data Protection Rights

Under data protection law, you have the following rights:

  • Right of Access – Request copies of your personal information.

  • Right to Rectification – Request corrections or completion of inaccurate or incomplete information.

  • Right to Erasure – Request deletion of your personal information in certain circumstances.

  • Right to Restrict Processing – Request restricted processing in specific situations.

  • Right to Object – Object to processing in certain circumstances.

  • Right to Data Portability – Request transfer of your data to another organization or to yourself in certain circumstances.

You do not need to pay any fee to exercise your rights. We will respond to your request within one month. To make a request, contact us at sales@phonesfromhome.co.uk.

7. How to Complain

If you have concerns about our use of your data, you can:

  • Request our complaints policy or Terms of Service in PDF format.

  • Contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

Contact Us
For any questions or concerns about this policy or your data, please contact us at:

Email: sales@phonesfromhome.co.uk
Phone: 07882 164 602
Address: 2 Ashton Hall Drive, Boston, PE21 7TG